CUSTOMER CARE

Domestic shipping: Flat rate shipping applies to all orders at $10 standard and $15 express Australia wide.

International shipping: Flat rate $50 to USA, CANADA, EUROPE, JAPAN. 

Returns: We are happy to exchange or credit for new products (shipping is at customers expense) within 15 days of purchase.
 

Returns for vintage: At this moment in time we are unable to receive returns unless items are faulty, we are licensed to on sell vintage and antiques which are ‘as is’ saleable products meaning small defects (that don’t affect functionality) are to be expected. 

Credits: Credit notes are valid for 3 years from issue date. 

Please email:  info@ouudenn.com if you have any other questions regarding our policy.